Role Waiter / waitress

Becoming a WW (dub dub) at TGI Fridays is a big responsibility... your main duty is to exceed expectations with your ON POINT service and create a memorable experience for every guest so they leave with a massive smile on their face.

It's your "Signature on the Job" that makes you unique and every guest experience full of unique personality. The guest's needs are your main focus. Tailoring your service so the guest has the experience they are looking for. Whether that be understanding what they want to eat or drink and sizzling the right app, main, side, dessert or drink, thinking ahead of time to make sure they have topped up drinks when required, wipes for sticky fingers from their rack of JD ribs, the bill when they're ready to pay and the PDQ ready and working for payment. In a nutshell, you celebrate with the guest and keep them smiling long after they have gone home.

You will naturally be:

• Friendly, polite and full of smiles - you are the face of your Fridays!
• Reliable and committed to making every guest feel welcome;
• The Hostess with the Mostess who engages with every guest and genuinely welcomes them into your home;
• Organised and able to multi-task, your capacity management means you hold the sales of your store in the palm of your hand!

We will help you understand:

• Our ON POINT service standards and tailor for every occasion;
• Our theories, heritage and culture;
• How to win the loyalty of guests and deliver a tailored service that exceeds their expectations.